FAQ

Customers can download and view files directly from the Download page. For inquiries, call +852 3589 5899 or email cs@signald.com.hk.

Customers must complete the Stock Transfer Instruction Form and provide proof of stock holdings. The form is available for download on the "Forms Download" page. Once completed, please send it to cs@signald.com.hk or fax it to +852 3618 9916.

Deposits must be made via a bank card in your own name; third-party transfers are not accepted. All accounts accept HKD transfers only. After depositing, please send your deposit slip to cs@signald.com.hk.

Customers can only withdraw funds to a bank account under their own name.

In compliance with Hong Kong SFC guidelines to prevent money laundering and terrorist financing, we strictly prohibit third-party deposits or withdrawals.

Customers may deposit funds via wire transfer from a bank account in their own name. Please note that individuals with Mainland China identity must ensure the funds do not originate from within Mainland China.

Xinyoudao Securities strictly complies with Hong Kong's Personal Data (Privacy) Ordinance. All customer data is encrypted and stored securely and will not be disclosed to third parties without your consent.

To open an account, you need: a valid ID (ID card or passport) and proof of address (a utility bill or credit card statement from the last three months). If your mailing address matches your ID for mainland China customers, proof of address is not required.

Licensed securities practitioners in Hong Kong will review and confirm that customers meet the account opening requirements. The account opening process is typically completed within three business days. Once approved, we will email you the confirmation letter, your account number, and the initial login password for the trading platform.

Clients may visit the office in person or mail all account opening documents and witness information to Xinyoudao Securities. Acceptable witnesses include attorneys, certified public accountants, notaries, and others.

Customers can subscribe to new shares via the Xinyoudao Securities Trading Platform. Ensure sufficient funds are available in your account before subscribing. For detailed instructions, refer to the APP manual or contact customer support.

New share subscription involves applicable fees. For details, please refer to the "Stock Trading Fees and Other Securities Charges" table, available for download on the "Download Tables" page.